Sancia The Soul Knit Jumper

In order to process a refund / exchange, please ensure the following:

• The goods are not sale items or reduced priced items• The goods have not used a discount or coupon code (Welcome code not included) • The goods were purchased in the last 5 days• The goods are still have all original swing tags• The goods were not worn, used, tampered with or damaged• The original packaging is in perfect condition and the pink gift box is not damaged.• Please note, you will be required to cover the cost to ship the items back to our warehouse in order to receive your refund (minus the original cost of shipping if you paid for shipping). Please kindly send with tracking to ensure the parcel arrives safely.

Return Instructions: If you would like to proceed with your return / exchange, simply follow the step-by-step instructions below (kindly contact us within 5 days of receiving your parcel.)• If you have a registered account with us, please login to ‘My Account’ and click the 'Return / Exchange' button to download the authorisation form.• If you have not registered, please go to the ‘My Account’ section and enter your e-mail address to create an account.• Next, you will receive a confirmation e-mail with full details of your request.• Once logged in, please click the 'Return / Exchange' button to download the ‘Return Authorisation Form’ and fill out returning via email: [email protected]• For return/exchange, you can also download the form herePlease reach out to our customer care team regarding any questions on our refund / exchange process at [email protected] we want you to love your SANCIA experience with us.