FAQ
At Enbshop, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your purchase, we offer a simple and straightforward return and refund policy.
**Return Policy:**
You have the right to return your order within 30 days of receiving the goods, without giving any reason. Returned items must be unused, in their original packaging, and with all labels and tags attached.
**Return Process:**
1. Visit our return portal on our website and enter your order number and email address.
2. Follow the instructions to print a return label.
3. Pack the items securely and attach the return label to the package.
4. Return the package to us. Return shipping costs are borne by the customer unless the item is faulty.
**Refund:**
Once we receive and inspect your return, we will process your refund. The refund will be issued to the original payment method. Please note that it may take up to 14 days for the refund to appear in your account.
**Exceptions:**
Some items, such as personalized or hygiene-related products, are not returnable unless they are faulty.
**Contact:**
If you have any questions about our return and refund policy, please do not hesitate to contact our customer service at Enbshop. We are here to help!
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Please note that this is general text and should be adapted according to specific terms and conditions and legal requirements. It is also important to include actual contact information and links to the return portal.
**Return Policy:**
You have the right to return your order within 30 days of receiving the goods, without giving any reason. Returned items must be unused, in their original packaging, and with all labels and tags attached.
**Return Process:**
1. Visit our return portal on our website and enter your order number and email address.
2. Follow the instructions to print a return label.
3. Pack the items securely and attach the return label to the package.
4. Return the package to us. Return shipping costs are borne by the customer unless the item is faulty.
**Refund:**
Once we receive and inspect your return, we will process your refund. The refund will be issued to the original payment method. Please note that it may take up to 14 days for the refund to appear in your account.
**Exceptions:**
Some items, such as personalized or hygiene-related products, are not returnable unless they are faulty.
**Contact:**
If you have any questions about our return and refund policy, please do not hesitate to contact our customer service at Enbshop. We are here to help!
---
Please note that this is general text and should be adapted according to specific terms and conditions and legal requirements. It is also important to include actual contact information and links to the return portal.